Colleen has a 20 years track record dedicated to improving the lives of patients. As Director of Client Success, Colleen leads the strategy for delivering our comprehensive side-by-side client service model, including implementation, training and ongoing support to ensure the data-driven decision-making solutions meet client needs.
Most recently, Colleen was the Talent Development Manager for Press Ganey Associates, a health care company focused on transforming the patient experience. In her role, she was responsible for the learning and development of the Advisory Services group. She designed and executed the onboarding program for new associates, delivered process and product training, and professional development opportunities. Prior to that, she served as an Advisor to healthcare clients responsible for providing strategy and tactics to improve the patient experience. She also has led several teams enabling them to effectively partner with clients.
